FAQ

Q1:How to order your box ?

A1:This is our official website , you can leave an inquiry message to us , we will reply you in 2 hours.

 For sample we accept Paypal payment . when you finish reading the FAQ and very satisfied , you can  click "buy now" ,then complete payment ; if you want to order bulk order ,pls contact us directly ,we will reset shipping cost for you . also we have Alibaba manufacture store ,you can place order on Alibaba  .  or contact our sales by what's app or skype remarked on the bottom of the page !

** pls don't heasitate to send an inquiry! if you have any doubts ,just feel free to contact us  at any time ! we're online 24 hours .  what's app :+86 13632556453

 

Q2: Can I print my own logo on your product?

 

A2: OEM orders are warmly welcome. Please send us the details of your logo color, logo position, user manual and box design (if you have).

 

Q3: What's your charger standard? Are they available in my country? 

A3: Normally , we have EU plug, US plug, UK plug and AU plug.

 

Q4: Do you have technical instructions and technical support ?

A4: Please read the user manual carefully for your reference, we have detail instruction on it. If your problems still cannot be solved, welcome to contact us for help. We will also send you update software regularly if you need.

 

Q5: I am very satisfied after I read your FAQ, how can I place the order? 

A5: Please click the "send" at the bottom of this page or contact our sales on Trade Manager online!

 

Q6:Hardware problem solutions

A2: 1.when open the apk icon,it comes to crash?

→→→the reason may be your android system  memory is full ,so pls delect the balanced apps .

 

2.some channels can not be viewed or buffering

→→→Don't worry ,pls check your internet speed and which channel and  which program has the problem ;

 

3.if can add some more programs ?

→→→sorry ,generally ,it couldn't ,thanks ~

 

4.can not login Android  interface ?

→→→contact us ,we will offer Flash firmware ;

 

5.Can not starting up ?

→→→pls check the set top box light on or not ,if the light is not bright ,pls check the power supply ,if the power suppli is normal to use ,it should be the machine has problem ,need to be repaired .

if the light on ,but TV is black screen,you need to check if the HDMI line is connected well or not ? or you can use the IR remote to set the HDML export ;if the light not bright , it should be the machine is wrong ,need to be repaired . 

 

6.can not view the Japanese channels ? (only for Japanese iptv)

→→→pls help to check and confirm if you view the live broadcast or relay,if it's live broadcast problem ,pls contact ourservice  engineer directly .

 

7.buffering ?

→→→pls check how many signs in the network ? you use the apk in which  country ? we can ask our enigneer to adjust the circuit ;

 

 

Q7:Destination customs clearance issue

A4:If the cargo had been shipped out  and arrived to the  destination , the buyer will need to handle the customs clearance . if buyer couldn't complete the customs clearance timely which leads to the goods return . the return shiping cost will need to be afforded by buyer ,kindly note and thanks ~

 

 

PS: Pls check all of above ionformation carefully before you place the order ! if you have any doubts ,kindly  feel free to contact us .we're here online 24 hours ,ready to offer services for you ,thanks !